I Have An Hp Laserjet 6p Manufactured In 1997 - Does It Make Any Sense To Attempt To Repair It?
How-do-you-do,
Cheers for posting your issue on the Microsoft Community.
I tin empathise the inconvenience this result must have caused. I assure you of assistance and guidance in the right management.
It is likely that you are facing the issue every bit the drivers either non updated or are corrupt.
Lets try to resolve this by using the following methods:
Method one: Windows Updates
Update for your device driver should be available in the Windows Update (Optional). Please check if there is whatever update regarding your printer. If yes, please install the same and restart your computer. Cheque if the printer works now.
Method 2: Reinstall Printer Drivers
This tin can be washed in two steps:
Stride 1: Uninstall USB mass storage device and the USB controllers
- Printing Windows Key + Ten.
- Click on Device Manager .
- ExpandUSB Serial passenger vehicle controller.
- Right-click on a Generic USB hub in the list and click "Uninstall."
- Repeat the aforementioned for all Generic USB hub and the USB root hubs.
(Note: The mouse may end working, please employ the touchpad) - Restart the figurer.
When the computer is restarted, all the USB hubs will exist scanned and installed automatically. Plug in your Printer at present and follow pace two for installation.
Step two: Installing Device Commuter.
Delight follow the following article to help you with the installation of your printer.
HP LaserJet - Commuter back up included in Windows 7 or in Windows Update
http://h20565.www2.hp.com/hpsc/doctor/public/display?docId=emr_na-c02536257
Refer: Download and install the driver on your computer at present
Promise this information was helpful. Please reply with the results and if yous demand further assistance or have whatsoever other queries regarding Windows, we are here to help you.
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@Abhishek.Shekhar
Thank you for response and teaching merely before I implement:
1) If for some unknown reason your suggested Step i does NOT "go well" would a system restore point protect me and re-institute the USB connections? While I await your Stride 1 would be fine, I prefer NOT want to embark on it unless I take some place where I can fall back.
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Howdy,
Thanks for posting your effect on the Microsoft Customs.
Footstep 1: Uninstall USB mass storage device and the USB controllers
- Printing Windows Key + X.
- Click on Device Manager .
- AggrandizeUSB Series motorcoach controller.
- Correct-click on a Generic USB hub in the list and click "Uninstall."
- Repeat the same for all Generic USB hub and the USB root hubs.
(Annotation: The mouse may terminate working, please use the touchpad)- Restart the reckoner.
I capeesh the continued support, simply do wonder if you have read completely what I thought was clearly written:
In your outset response to my initial mail your instructions include the higher up which at point 5 asks me to use "touchpad" which would exist impossible as the problematic installation is for my DESKTOP which does Not have a touchpad. Will arrow keys and enter key be sufficient and any other needed keyboard combos?
=============
In my additonal request for info, I asked whether a Restore Betoken made only prior to uninstalling ALL USB hubs would recover the USBs from such a system restore point? (Your response does Not make much sense, but I will assume that the System Restore point that I will constitute will cover me in case their is catastrophe from taking your recommended steps.)
=========
Will include screen shots when helpful, over again thanks for sticking with me on this.
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Rocema
Just a note in passing. From the engagement on the installed driver it appears you are using the windows driver. Take you tried getting the newest driver from HP and installing information technology? Take you tried installing that commuter in compatibility mode?
(works in vista, win seven, win 8, and win 10)
Cat herder
Windows Insider MVP
MVP-Windows and Devices for It
http://world wide web.zigzag3143.com/
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Howdy,
Thank you for posting your upshot on the Microsoft Community.
I can sympathise the inconvenience this issue must have caused. I assure you of assistance and guidance in the right management.
It is likely that you are facing the issue as the drivers either non updated or are corrupt.
Lets endeavor to resolve this by using the following methods:
Method 1: Windows Updates
Update for your device commuter should be available in the Windows Update (Optional). Please cheque if there is any update regarding your printer. If yes, please install the aforementioned and restart your figurer. Check if the printer works at present.Method ii: Reinstall Printer Drivers
This can be done in two steps:
Step 1: Uninstall USB mass storage device and the USB controllers
- Press Windows Key + Ten.
- Click on Device Director .
- ExpandUSB Serial bus controller.
- Correct-click on a Generic USB hub in the list and click "Uninstall."
- Repeat the same for all Generic USB hub and the USB root hubs.
(Notation: The mouse may stop working, please use the touchpad)- Restart the computer.
When the computer is restarted, all the USB hubs will be scanned and installed automatically. Plug in your Printer at present and follow step 2 for installation.
Step ii: Installing Device Driver.
Please follow the following article to aid yous with the installation of your printer.
HP LaserJet - Driver support included in Windows 7 or in Windows Update
http://h20565.www2.hp.com/hpsc/medico/public/brandish?docId=emr_na-c02536257
Refer: Download and install the driver on your computer nowHope this information was helpful. Please reply with the results and if you need further assistance or have whatsoever other queries regarding Windows, we are here to aid you.
Well this was unsuccessful in resolving event and well-nigh a disaster - glad I established a System Restore point. Screen shots shown beneath but not sure whether I can insert one for each portion of text. Steps I took and results follow:
1) Per your instructions above I tried iii dissimilar times variations of "Uninstall" USB items via Device Managing director (Screen shot 1 labeled SS1) is listing before doing anything. Upon reboot and recovering apply of mouse, keyboard, and USB ports plugged in printer via its parallel-to-USB-cable to desktop estimator. Printer comes up as Unrecognized.
ii) Attempts and steps to Install Printer
Upon plugging it in to USB port, initially I get screen shot SS2 well-nigh the Tray and TaskBar lesser correct corner, then followed by SS3.
SS3 is a fleck mis-leading; meaning that when I go into Device Manager it shows the Unknown Device and checking Backdrop it shows that No Driver was installed.
3) Based on suggestions on HP forum with many people with same problem over the last few years, I take tried the following several times INCLUDING after uninstalling the USB hubs described above.
In Devices and Printers, choose Add Printer; choose Local Printer. The offset time I did this, I had to create a virtual USB port and per forum suggestion named information technology USB001. On all subsequent occasions this USB001 continues to exist available and I have continued to use information technology. On one of the following screens I choose Not to share this printer (wanted to keep things very simple even though eventually I'd like information technology to be available to all devices on my home network). The start time I did things the HP 6MP was NOT in the list of printers, only clicking the Windows Update push button adds man more printer choices to the menu including HP 6P HP 6MP HP 6P/6MP At various times I have tried each of those choices.
On subsequent screen one can print a Test page which I have washed with no success. No lights blinking on HP; no print. In Devices and Printers the newly installed printer shows up with the name I had given information technology, checking its print que shows cypher in it. Once again per the forum I accept turned off bidirectional printing via the Backdrop of Printer (actually the choice was already grayer out every bit well as unchecked).
Additional screen shots beneath: THe starting time time I removed the USBs and then rebooted, initially device manager showed many unknown USB line entries, but over a period of a few minutes they started to populate and and then splash screen showed the post-obit that were Ready for Use:
4) You probably did Non want me to uninstall the Intel USB three.0 Root Hub shown with Red Arrow in my first screen shot (SS1) only since your instructions said to uninstall Root Hubs I did then, and realize perhaps you lot meant only "Generic" ones. Anyhow that is what almost led to disaster and glad I had Restore Point established just earlier doing all of this.
five) Going to the HP website for driver downloads, for my printer it indicates compatability with Windows seven and 8, AND indicates to just use the driver in the Windows OS. There is no identify on HP website to download whatever commuter or driver installer. From memory and my notes: My old laptop running WIndows seven 64-bit (same as new laptop) that had no problem installing the HP printer. It showed in devive manager a driver (USBprint.sys) in C:\windows\system32\Drivers\ The new laptop has the same driver file, HOWEVER information technology never gets "associated" with the HP printer.
Manifestly this is extremely frustrating. Cheers for your continued help.
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Problem is all the same unresolved. Microsoft Back up Engineer Abhishek.Shekhar
seems to have disappeared, or is on extended holiday.
I downloaded and ran MicrosoftFixit.Devices.Run.exe which indicated that Unknown Device has a driver problem BUT information technology reported that information technology failed to reinstall device driver. And then some other dead terminate in attempting to resolve this.
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Other website forum posts suggest removing some line in Registry related to Printers and then try to re-install, but do Not want to exercise this without some skillful input, thank you.
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@Abhishek.Shekhar You lot responded 14 days ago and since so have disappeared. Equally a Microsoft Support Engineer, I would certainly appreciate your input. Trouble is unresolved; I followed your suggestions; and posted information equally you lot requested. Thank yous for continuing to offer support.
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A few points of clarification:
Most of the people who answer in the "Microsoft Community" are volunteers who accept no connexion with Microsoft. This includes those with a blue "MVP" badge or "MS-MVP" side by side to their names as well as "Customs Moderators." Many volunteers, especially the MVPs, are long-time Windows users and highly knowledgeable.
On the other hand, Microsoft has contracted with some tertiary-party organisation whose employees are designated as "Back up Engineers." Despite the blue "Microsoft" bluecoat, these individuals are non Microsoft employees. The technical expertise of these "Support Engineers" is highly variable. Sometimes, the advice they give is downright dangerous, equally you experienced when you lot uninstalled all of your USB hubs and root hubs.
The bones trouble you take is that your one-time HP 6MP printer just has a parallel connection and your new computer does not. You accept attempted to solve this by using a parallel-to-USB cable, simply as you've discovered, this can be problematic. Sometimes these cables work ... and sometimes they don't. Based on your screenshot SS2, my guess is that your cable -- not your printer -- has failed to install properly. The situation is a little dislocated, however, because you write at i betoken that you lot take an "Unknown device" in Device Managing director but in your SS1, all of your USB controllers seem to be OK.
Plan A
It'due south possible -- merely I tin't tell from the data then far -- that the "USB composite device" shown in Device Manager under USB Controllers is your cable ... just it might be something else, such equally your menu reader. Please do the following:
Double-click on the "USB Composite Device" entry
Select the "Details" tab
Under "Property," use the driblet-downward list to select "Hardware Ids"
In the "Value" box, the first line will look something like this:
USB\VID_046D&PID_C045&REV_2730
Right-click on that line and select "Copy"
Paste the data into your Reply here, noting that it came from the "USB Composite Device"
If you still have an "Unknown Device" shown in Device Manager, do the same for that entry and paste the USB\VID - PID information in your Reply.
Given that data, it's possible -- simply not sure -- that I tin can find a driver for your parallel-to-USB cable that will let you install it. One time the cable is properly installed, y'all should exist able to install the printer.
Programme B
Given that the figurer on which you're having the problem is a desktop, it's possible that y'all have a vacant expansion slot (probably a PCIe slot). If so, forget the problematic converter cablevision and get a PCIe card with a parallel port, such as http://www.newegg.com/Product/Product.aspx?Item=N82E16815166031&cm_re=adapter_cards-_-15-166-031-_-Production
EDIT TO Add AN Boosted THOUGHT
Another bit of diagnostic information that would exist helpful is to know what port has been assigned to your printer.
In Devices and Printers, select whatsoever printer and so click on the link for "Impress server properties" that appears in the tool bar at the top of the Devices and Printers window (no link shows unless some printer has been selected).
Click the "Ports" tab and scroll through the list.
What port is associated with your HP 6MP?
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LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2022-2012
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LemP thank y'all, cheers for your response - I'm optimistic.
1) FYI Concrete cablevision does piece of work on my older laptop (running Windows 7 64-chip) and newer laptop running Win 8.one 64 bit, so I conclude that the physical cable is Non damaged. From your mail service it seems that the "cable" itself gets "installed" and that that might be the problematic source.
Excerpts below:The bones problem you lot accept is that your onetime HP 6MP printer only has a parallel connection and your new reckoner does not. You have attempted to solve this past using a parallel-to-USB cablevision, but equally you've discovered, this tin can exist problematic. Sometimes these cables work ... and sometimes they don't. Based on your screenshot SS2, my guess is that your cable -- not your printer -- has failed to install properly. The state of affairs is a piffling confused, yet, because you write at one signal that you accept an "Unknown device" in Device Manager but in your SS1, all of your USB controllers seem to be OK.
two) Good observation; I have made several different attempts AND for some an "Unknow Device" does show upwards in Device Managing director but was non there with the screen capture I showed.
Plan AIt's possible -- only I can't tell from the information so far -- that the "USB blended device" shown in Device Manager under USB Controllers is your cable ... but it might be something else, such as your card reader. Please practise the following:
Double-click on the "USB Composite Device" entry
Select the "Details" tab
Nether "Property," use the driblet-down list to select "Hardware Ids"
In the "Value" box, the first line volition await something like this:
USB\VID_046D&PID_C045&REV_2730
Right-click on that line and select "Copy"Paste the data into your Respond here, noting that it came from the "USB Composite Device"
If you lot still have an "Unknown Device" shown in Device Director, practise the aforementioned for that entry and paste the USB\VID - PID information in your Reply.
Given that data, it's possible -- but not certain -- that I can notice a driver for your parallel-to-USB cablevision that will permit y'all install it. Once the cable is properly installed, you should be able to install the printer.
.
3A) USB Composite Device
3B) Unknown Device
I but turned on printer and plugged in Parallel to USB cable into USB port on desktop to get an Unknown Device in DM with hardware ID shown beneath.
iv) @LemP I truly am grateful to y'all for clear explanation of forum, posters, etc. and graciously offering your assist. You can ignore all of this if none is of whatever value.
Would whatever info from device manager for older laptop on the USB device also running Win 7 64-scrap every bit is desktop when same printer works there be of any value in diagnosing things?
Other forum suggested deleting bunch of registry lines related to printer and trying to re-install.
Plan BGiven that the computer on which you're having the problem is a desktop, it's possible that you accept a vacant expansion slot (probably a PCIe slot). If then, forget the problematic converter cable and become a PCIe card with a parallel port, such equally http://www.newegg.com/Production/Product.aspx?Item=N82E16815166031&cm_re=adapter_cards-_-xv-166-031-_-Product
EDIT TO ADD AN ADDITIONAL Thought
Some other bit of diagnostic information that would be helpful is to know what port has been assigned to your printer.
In Devices and Printers, select any printer and and then click on the link for "Impress server properties" that appears in the tool bar at the height of the Devices and Printers window (no link shows unless some printer has been selected).
Click the "Ports" tab and scroll through the list.
What port is associated with your HP 6MP?
5) Plan B This might exist a good arroyo, simply will check some forum posts to get an idea that this has actually worked for people. I'yard not a "hardware" person, but believe there is an empty PCI Express x1 slot. On surface of it, I'd expect it'd work, simply then once again I expected the Parallel-to-USB cable that works on other machines to work on desktop as well.
6) Port associated with HP 6MP is USB001 Clarification is Local Port. This is the virtual port that I created based on instructions on some other thread via the Add Printer wizard from the Devices and Printers expanse. In i of my subsequent attempts after uninstalling or deleting the Printer, I created a USB002 port and went through the remainder of the steps with the same lack of success.
FYI, the failed device is a make new Dell desktop XPS 8700
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Source: https://answers.microsoft.com/en-us/windows/forum/all/hewlett-packard-6p6mp-postscript-laserprinter-does/34d43631-4f98-4b8b-8629-dd6bb8549746
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